1. Parties and Definitions
Effective date: 2026-01-09.
Applies to: all Bookings at Hostel Brikette and, where relevant, Visitors on site.
If you booked through an OTA, the OTA may also impose its own platform terms. These Booking Terms govern the accommodation contract between you and Skylar SRL for your stay at Hostel Brikette, to the extent permitted by applicable law.
1.1 Who we are — Skylar SRL ("we", "us", "our") operates Hostel Brikette. Registered office: Via Guglielmo Marconi, 358, 84017, Positano, Salerno, Italy. Property address: Via Guglielmo Marconi, 358, 84017, Positano, Salerno, Italy. Official contact email: [email protected]. Website: https://hostel-positano.com.
1.2 "Booking Terms" — This document.
1.3 "House Rules" — The separate Hostel Brikette House Rules document in effect for your stay, incorporated by reference into the accommodation contract.
1.4 "Booker" — The person who submits a Booking Request and on whose name the Booking is made.
1.5 "Guest" — A person staying overnight under a Confirmed Booking.
1.6 "Visitor" — A person permitted to access only Communal Areas under the House Rules and who is not staying overnight (also referred to in some locales as "Temporary Guest").
1.7 "Cardholder" — The owner of the payment card used to pay for or guarantee a Booking.
1.8 "Booking Request" — A request to reserve accommodation at Hostel Brikette, made through our Website or an authorised OTA.
1.9 "Confirmed Booking" — A Booking Request we have accepted in writing (including by email or by confirmation through an OTA platform message/confirmation), forming a binding accommodation contract.
1.10 "OTA" — An online travel agency authorised by us to offer our beds/rooms for sale (examples include Hostelworld.com and Booking.com).
1.11 "Rate Type" — The pricing rule set attached to a Booking, such as Refundable Rate or Non‑Refundable Rate, as shown at booking and in your Confirmed Booking.
1.12 "Non‑Refundable Rate" — A discounted or restricted rate requiring full payment at booking and not eligible for refund except where required by law.
1.13 "Refundable Rate" — A rate that may allow cancellation or changes within the rules shown at booking and in your Confirmed Booking.
1.14 "Official Check‑In Window" — 15:00 to 22:00 on the arrival date, unless your Confirmed Booking states otherwise.
1.15 "No Show" — A Guest does not complete check‑in by the end of the Official Check‑In Window on the arrival date and has not obtained our written agreement to arrive later.
1.16 "Late Cancellation" — A cancellation requested outside the applicable cancellation notice period for the Rate Type.
1.17 "Termination for Breach" — We end a stay (or refuse continued accommodation) due to a breach of the House Rules or these Booking Terms.
1.18 "Preauthorisation" — A temporary hold on a payment card, reserving funds without immediate capture.
1.19 "Security Deposit" — A deposit or preauthorisation held to cover amounts owed under these Booking Terms or the House Rules (e.g., damages, fines, unpaid fees), as described in Section 5.
1.20 "Communal Areas" — Designated shared areas as described in the House Rules (and excludes Guest rooms/dormitories unless expressly stated).
1.21 "Serious Defect" — An accommodation or facility defect that materially impacts the stay (examples: broken bed, lack of water, inability to access room) assessed reasonably by us.
1.22 Interpretation — "Writing" includes email and messages through the OTA platform.
1.23 Times and deadlines are in local time unless stated otherwise.
1.24 If there is a conflict between these Booking Terms and the House Rules on financial matters, these Booking Terms prevail; on conduct and on‑site operations, the House Rules prevail.
2. Booking Requests, Authorised Channels, and Contract Formation
2.1 Authorised booking channels and resale prohibition — Bookings must be made through our Website or an authorised OTA. Unauthorised resale of our accommodation inventory is prohibited. We may refuse or cancel requests we reasonably believe involve unauthorised resale or fraud.
2.2 How a Booking becomes confirmed — A Booking becomes a Confirmed Booking only when we issue written confirmation (by email, OTA confirmation, or OTA message thread). Until then, discussions (including in person or by phone) are informational only.
2.3 Declining Booking Requests — We may decline a Booking Request where necessary for lawful operation, safety, capacity/inventory constraints, failure to complete required verification or payment, suspected fraud, or breach of these Booking Terms or the House Rules. We will not decline bookings on unlawful discriminatory grounds.
2.4 Accuracy of details and communications — The Booker must provide accurate contact details (including a monitored email address). We send material booking communications to the contact details provided. If you booked through an OTA, we may communicate via the OTA message system and/or email.
2.5 Verification, fraud prevention, and authorisations — We may require identity and/or payment verification to prevent fraud (including confirmation that the Cardholder authorises charges). If required verification is not provided within a reasonable time, we may decline the Booking Request or cancel the Booking (and apply the applicable fee rules if it had already become a Confirmed Booking).
2.6 Booking size limits — Unless we agree otherwise in writing, the following limits apply: maximum stay length per Booking: 7 nights; maximum group size per Booking: 5 people. If larger requests are accepted, they may be structured as multiple bookings. Fee rules apply per Booking unless we confirm otherwise in writing.
2.7 Non‑transferability — Bookings are non‑transferable. The Booker name cannot be changed without our written approval. Guests listed on a Booking may be changed only with our written approval and subject to identity verification and capacity rules.
3. Rates, Inclusions, and Room Allocation
3.1 What is included — Unless your Confirmed Booking states otherwise, accommodation includes: a bed/room for each Guest for the booked nights; standard linen as provided at check‑in (see House Rules for details); access to Communal Areas during your stay; access to shared bathrooms/showers subject to posted schedules (if any). Any additional services (e.g., breakfast, drinks, Wi‑Fi, luggage storage, fridge storage) may be complimentary or paid and may be subject to separate terms communicated on site or on the Website.
3.2 Room and bed allocation — We allocate room types based on your Confirmed Booking. For dormitories, beds are generally assigned on a first‑come selection basis unless we specify otherwise. Group bookings may be split across rooms due to availability.
3.3 Upgrades — If we provide an upgrade, it may be paid (where you agree in writing and we successfully take payment) or operational (where we temporarily place you in a different room for inventory reasons). If an upgrade is paid but payment fails, we may revert the Booking to the original room type (subject to availability).
4. Payments, Deposits, and Preauthorisations
4.1 Accepted payment methods — Accepted payment methods are: Visa and Mastercard; cash in EUR; bank transfer only from incorporated businesses.
4.2 When payment is due — Payment timing depends on the Rate Type and booking channel. Non‑Refundable Rate: full payment is due at booking (or at confirmation if we process payment manually). Refundable Rate: payment may be due at booking, at check‑in, or within a stated timeframe; we may require a preauthorisation/guarantee. Your Confirmed Booking will state the payment timing and rules applicable to your Rate Type.
4.3 Payments via OTAs — If you book through an OTA, your payment may be collected either by the OTA (as merchant of record) or Skylar SRL (as merchant of record). The merchant of record and applicable refund process will be indicated in your booking confirmation and/or the OTA booking page. Where the OTA is merchant of record, refund processing (if any) is handled by the OTA under its procedures.
4.4 Deposits and advance payments — If we take a deposit or advance payment, whether it is refundable depends on the Rate Type and the cancellation rules shown at booking and in your Confirmed Booking. We do not treat all deposits as automatically non‑refundable unless explicitly stated for that Rate Type.
4.5 Preauthorisations — We may preauthorise a payment card for amounts consistent with the accommodation price, the Security Deposit rule (Section 5), and/or charges reasonably anticipated under the Booking (e.g., late cancellation, no show, damages). A preauthorisation is not a final charge. Release timing depends on card issuer and processing bank.
5. Security Deposit and Safeguarding
5.1 Security Deposit rule — We may require a Security Deposit for the duration of the stay of one night per Guest, taken as either a preauthorisation or cash deposit (permitted methods may vary by locale).
5.2 Use of Security Deposit — We may apply all or part of the Security Deposit to amounts owed under these Booking Terms or the House Rules, including: unpaid accommodation or extensions; damages or missing items; cleaning fees for excessive mess; penalties for serious House Rules breaches (where permitted); keycard/linen replacement where applicable. If costs exceed the Security Deposit, you remain responsible for the balance.
5.3 If we cannot obtain the Security Deposit — If we cannot obtain the Security Deposit by preauthorisation, we may accept cash or another acceptable method, or another Guest/Cardholder may provide it. If no acceptable Security Deposit is provided, we may refuse check‑in and treat the Booking under the No Show / cancellation rules applicable to the Rate Type.
6. Cancellations, Changes, No Shows, Early Departure
6.1 How to request changes or cancellations — All cancellation or change requests must be made in writing to [email protected] or via the OTA message system (if booked through an OTA). We recommend you use the same channel you used to book.
6.2 How notice periods are measured — Unless your Confirmed Booking states otherwise: notice periods are measured in local time and counted back from 15:00 on the scheduled arrival date.
6.3 Cancellation rules and fees — Cancellation fees (if any), refund eligibility (if any), and deadlines depend on the Rate Type and booking channel and are set out at the time you book, in your Confirmed Booking, and in Appendix A (Rate & Fee Schedule).
6.4 Changes and extensions — A change request may be treated as a cancellation of the original Booking and creation of a new Booking, depending on availability and Rate Type. Extensions are subject to availability and are treated as a new booking period (which may have a different Rate Type). We will confirm approved changes in writing. Until confirmed, the original Booking remains in effect.
6.5 No Show — If a Booking becomes a No Show, fees will apply according to the Rate Type and Appendix A. For Non‑Refundable Rates, this generally means no refund.
6.6 Early departure and unused nights — If you leave early after check‑in, this does not automatically create a refund. Any refund, credit, or waiver (if any) is governed by the Rate Type, whether we have confirmed a change/cancellation in writing, and any mandatory requirements of applicable law.
6.7 Termination for breach (eviction / refusal of continued stay) — If we terminate your stay due to a serious breach of these Booking Terms or the House Rules: you may be required to leave immediately; you may remain responsible for charges for unused nights as permitted by applicable law and consistent with the Rate Type; we may apply the Security Deposit to amounts owed and/or charge the Cardholder. Termination for breach is not a "No Show".
7. Check‑In Requirements (Eligibility, ID, and Payment)
7.1 Check‑in window and late arrivals — Check‑in is available during 15:00–22:00. If you expect to arrive late, you must request late‑arrival instructions in advance. Any self‑service check‑in is discretionary and may require successful ID and payment verification in advance.
7.2 Proof of identity — Each Guest must present valid original identification at check‑in as required for registration and security. Accepted IDs (example list): passport, national identity card, driver’s licence, military ID (original documents only). Locale versions should include any locally required data fields. If a Guest cannot provide valid ID by 22:00 on the arrival date, we may refuse check‑in and apply the No Show/Late Cancellation rules for the Rate Type.
7.3 Balance payment at check‑in — Any remaining balance due must be paid before check‑in is completed.
7.4 Age and minors (policy) — The Booker must be at least 18. Guests under 18 ("Minors") may be restricted to private rooms and/or may require an accompanying adult and proof of guardianship, as stated in the House Rules and/or the Confirmed Booking.
8. Defects, Maintenance, and Remedies
8.1 Reporting — Guests must report defects or maintenance issues as soon as reasonably possible so we can investigate.
8.2 Handling and prioritisation — We prioritise repairs based on impact and safety.
8.3 Serious Defects — If we confirm a Serious Defect and cannot reasonably remedy it within a reasonable time, we may (as appropriate and subject to availability) move you to an alternative room/property accommodation, provide a pro‑rata adjustment for affected nights, and/or provide another remedy required by applicable law.
9. Damage, Excess Cleaning, and Bed Bugs (Charges)
9.1 Damage and loss — If you damage property or cause loss, you are responsible for reasonable repair/replacement costs and reasonable administrative costs, subject to applicable law. We may charge the Cardholder and/or apply the Security Deposit. Staff labour rates (if used): Director €50/h, Manager €35/h, Staff €25/h.
9.2 Bed bugs — If we reasonably determine (based on inspection and evidence) that a Guest introduced bed bugs, we may charge reasonable direct costs of remediation and associated demonstrable losses, subject to applicable law. See House Rules for required Guest conduct (reporting, containment steps).
10. Personal Belongings and Property Storage
Guests are responsible for their belongings. Where we offer lockers/safes or storage as a convenience, availability and rules are set out in the House Rules and/or separate storage terms.
Nothing in these Booking Terms excludes or limits liability where such exclusion/limitation is not permitted by applicable law.
11. Liability
11.1 Mandatory‑law carve‑out — Nothing in these Booking Terms limits or excludes our liability where it cannot be limited or excluded under applicable law.
11.2 Scope — Subject to Section 11.1, we are responsible for providing the accommodation and services included in your Confirmed Booking. We are not responsible for issues caused by your breach of these Booking Terms or the House Rules, third parties not under our control (including OTAs, payment processors, carriers), or events outside our reasonable control (force majeure), to the extent permitted by law.
11.3 Loss types and caps (where permitted) — Subject to Section 11.1, and to the extent permitted by applicable law: we are not liable for indirect or consequential losses, and our total liability in connection with the Booking is limited to the total amount paid to us for the accommodation portion of the Confirmed Booking.
12. Privacy and CCTV
12.1 Privacy notice — We process personal data in accordance with our privacy policy at https://hostel-positano.com/privacy-policy. That policy describes what we collect, why, legal bases (where relevant), retention, and how to exercise rights.
12.2 CCTV in public areas — We operate CCTV in certain public areas of the property for safety, security, and fraud prevention purposes. CCTV is signposted on site, is accessed only by authorised personnel, may be shared with law enforcement where required or permitted by law, and is retained for 30 days unless a longer period is required for an incident investigation or by law. For CCTV questions or data requests, contact: [email protected].
13. Website Information and Third‑Party Links
We aim to keep Website information accurate but may update content. Photos may be illustrative. Third‑party links are provided for convenience; we are not responsible for third‑party content.
14. Health and Safety
Guests should act responsibly regarding transmissible diseases. Refund rules follow the Rate Type unless mandatory law requires otherwise. We recommend travel insurance.
15. Promotions and Coupons
Coupons, where offered, are valid only as stated (e.g., Website‑only) and may have additional terms shown with the promotion.
16. Governing Law and Venue
These Booking Terms are governed by Italian law and disputes must be brought in the courts of Italy, subject to any mandatory consumer jurisdiction rules that apply in the Guest’s place of residence.
Appendix A — Rate & Fee Schedule
This appendix must be consistent with what you show at booking.
A1. Non‑Refundable Rate (Prepaid) — Payment: 100% at booking/confirmation. Cancellation: no refund (except where required by law). No Show: no refund. Changes: treated as a new booking; price/rate may differ; subject to availability.
A2. Refundable Rate (Guarantee only) — Payment: at check‑in (or within a stated pre‑arrival window), but we may preauthorise at booking. Free cancellation: up to 72 hours before 15:00 on arrival date. Late Cancellation fee: the higher of the first night’s stay or any non‑refundable deposit, plus any applicable cancellation administration fee. No Show fee: the higher of the first night’s stay or any non‑refundable deposit.
A3. Cancellation administration fee — €5 per booking, displayed at booking and reiterated in your confirmation email.
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